GK6508A IT Service Management with System Center Service Manager (10965_C)

0% of 22 hours and 15 minutes completed.

In this course, you will learn how to deploy and configure System Center 2012 R2 Service Manager. You will learn how to upgrade an existing Service Manager environment and how to customize System Center 2012 R2 Service Manager to be in line with corporate standards. Discover how Service Manager manages changes in the IT environment by configuring activity, change, and release management. You will also learn how to run reports in Service Manager including how to manage and maintain the data warehouse jobs and cubes on which reports rely.

This course incorporates materials from the Official Microsoft Learning Product 10965: IT Service Management with System Center Service Manager.

After completing this course, you will be able to:

  • Key features of System Center 2012 R2 Service Manager
  • How Service Manager adopts best practices using ITIL© and Microsoft Operations Framework (MOF)
  • Architecting and implementing a System Center 2012 R2 Service Manager deployment
  • Upgrading an existing Service Manager 2010 environment to System Center 2012
  • Customizing System Center 2012 R2 Service Manager to be in line with corporate standards
  • Configuring incident and problem management
  • Configuring activity, change, and release management
  • Configuring service requests
  • Configuring service level management
  • Customizing the self-service portal
  • Configuring reporting and analysis
  • Troubleshooting Service Manager and perform disaster recovery
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Service Management Overview
55 minutes 34 Activities: Article  (0)  |  Lab  (8)  |  Video  (26)
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Installing System Center 2012 R2 Service Manager
3 hours 21 minutes 39 Activities: Article  (0)  |  Lab  (10)  |  Video  (29)
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Key Concepts and Features
1 hour 46 minutes 39 Activities: Article  (0)  |  Lab  (9)  |  Video  (30)
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Configuring Service Manager for Your Environment
2 hours 20 minutes 25 Activities: Article  (0)  |  Lab  (9)  |  Video  (16)
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Populating the Service Manager CMDB using Connectors
1 hour 45 minutes 20 Activities: Article  (0)  |  Lab  (9)  |  Video  (11)
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Managing Incidents and Problems
1 hour 39 minutes 22 Activities: Article  (0)  |  Lab  (9)  |  Video  (13)
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Managing Changes and Releases
1 hour 43 minutes 19 Activities: Article  (0)  |  Lab  (9)  |  Video  (10)
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Configuring and Managing the Service Catalog
1 hour 49 minutes 21 Activities: Article  (0)  |  Lab  (9)  |  Video  (12)
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Automating Business Processes with Orchestrator
1 hour 23 minutes 21 Activities: Article  (0)  |  Lab  (9)  |  Video  (12)
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Configuring Service Level Management
1 hour 15 minutes 20 Activities: Article  (0)  |  Lab  (9)  |  Video  (11)
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Using Reports and Analyzing Data in Service Manager
1 hour 15 minutes 25 Activities: Article  (0)  |  Lab  (9)  |  Video  (16)
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Advanced Troubleshooting and Disaster Recovery
1 hour 7 minutes 20 Activities: Article  (0)  |  Lab  (9)  |  Video  (11)
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Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool
1 hour 18 minutes 18 Activities: Article  (0)  |  Lab  (9)  |  Video  (9)
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Course Conclusion: GK6508A IT Service Management with System Center Service Manager
4 minutes 1 Activity: Article  (0)  |  Lab  (0)  |  Video  (1)
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Knowledge Assessment: End of Course Questions
25 minutes 25 Activities: Article  (0)  |  Lab  (25)  |  Video  (0)
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Survey
5 minutes 1 Activity: Article  (1)  |  Lab  (0)  |  Video  (0)