GK6508A IT Service Management with System Center Service Manager (10965_D)

0% of 21 hours and 32 minutes completed.

In this course, you will learn how to deploy and configure System Center 2016 Service Manager. You will learn how to upgrade an existing Service Manager environment and how to customize System Center 2016 Service Manager to be in line with corporate standards. Discover how Service Manager manages changes in the IT environment by configuring activity, change, and release management. You will also learn how to customize the Self-Service Portal as well as how to configure Reporting and Analysis.

This course incorporates materials from the Official Microsoft Learning Product 10965: IT Service Management with System Center Service Manager.

After completing this course, you will be able to:

  • Key features of System Center 2016 Service Manager
  • How Service Manager adopts best practices using ITIL® and Microsoft Operations Framework (MOF)
  • Architecting and implementing a System Center 2016 Service Manager deployment
  • Upgrading an existing Service Manager 2012 R2 environment to System Center 2016
  • Customizing System Center 2016 Service Manager to be in line with corporate standards
  • Configuring incident and problem management
  • Configuring activity, change, and release management
  • Configuring service requests
  • Configuring service level management
  • Customizing the self-service portal
  • Configuring reporting and analysis
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms
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Service Management Overview
51 minutes 30 Activities: Article  (0)  |  Lab  (5)  |  Video  (25)
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Installing System Center 2016 Service Manager
2 hours 50 minutes 35 Activities: Article  (0)  |  Lab  (8)  |  Video  (27)
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Key Concepts and Features
2 hours 20 minutes 37 Activities: Article  (0)  |  Lab  (6)  |  Video  (31)
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Configuring Service Manager for Your Environment
1 hour 38 minutes 22 Activities: Article  (0)  |  Lab  (6)  |  Video  (16)
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Populating the Service Manager CMDB using Connectors
1 hour 26 minutes 17 Activities: Article  (0)  |  Lab  (6)  |  Video  (11)
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Managing Incidents and Problems
1 hour 40 minutes 19 Activities: Article  (0)  |  Lab  (6)  |  Video  (13)
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Managing Changes and Releases
1 hour 26 minutes 16 Activities: Article  (0)  |  Lab  (6)  |  Video  (10)
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Configuring and Managing the Service Catalog
1 hour 28 minutes 17 Activities: Article  (0)  |  Lab  (6)  |  Video  (11)
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Automating Business Processes with Orchestrator
1 hour 30 minutes 18 Activities: Article  (0)  |  Lab  (6)  |  Video  (12)
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Configuring Service Level Management
1 hour 25 minutes 17 Activities: Article  (0)  |  Lab  (6)  |  Video  (11)
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Using Reports and Analyzing Data in Service Manager
1 hour 40 minutes 22 Activities: Article  (0)  |  Lab  (6)  |  Video  (16)
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Advanced Troubleshooting and Disaster Recovery
1 hour 17 minutes 16 Activities: Article  (0)  |  Lab  (6)  |  Video  (10)
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Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool
1 hour 20 minutes 15 Activities: Article  (0)  |  Lab  (6)  |  Video  (9)
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Course Conclusion: GK6508A IT Service Management with System Center Service Manager
4 minutes 1 Activity: Article  (0)  |  Lab  (0)  |  Video  (1)
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End of Course Questions
25 minutes 25 Activities: Article  (0)  |  Lab  (25)  |  Video  (0)
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Survey
5 minutes 1 Activity: Article  (1)  |  Lab  (0)  |  Video  (0)